Policies

Returns & Refunds

Last updated 8 October 2026

We want you to keep what you buy for years. If something isn't right, here is how to cancel an order, return a piece, and get your money back.

Cancelling an order

You can cancel an order yourself from your account while it has not shipped. Open Orders, choose the order and select Cancel order. Once an order has shipped it can no longer be cancelled, but you can return it after it arrives. A cancelled order that was already paid is refunded, and any discount code or store credit used on it is released.

Returning a piece

• You can request a return within 30 days of delivery.
• Make the request from your account: Orders → Request return, and tell us why.
• Pieces should be unused and in their original condition and packaging, with any certificate or accessories included.
• We review each request. If it is approved we send instructions for returning the piece. If it is not approved we tell you why.
• Please do not send anything back before your return is approved.

What we can't take back

• Digital items and gift cards, once delivered or redeemed.
• Pieces that show signs of wear, damage or alteration after delivery, other than a fault we are responsible for.

This does not affect any right you have under consumer-protection law if a piece is faulty or not as described.

Faulty, damaged or wrong items

If a piece arrives faulty, damaged, or is not what you ordered, contact us straight away with your order number and photos. We will arrange a replacement or a refund at no cost to you.

How refunds work

• Once we receive and check a returned piece, we complete the return and refund the amount you paid for it.
• When we approve a return we confirm how the refund will be made and when you can expect it — for example back to the account you paid from, or as store credit.
• We tell you exactly what is being refunded — including delivery and handling charges — when we approve the return.

Gift orders

If a pay-now gift is not claimed within 30 days, or the sender cancels it before it ships, the order is cancelled and refunded. Once a gift has been delivered it can be returned by the person who ordered it, within 30 days of delivery, in the same way as any other order.

Pieces from independent sellers

Pieces sold by marketplace sellers can be returned on the same terms, and you make the request in the same way — through your MARTUNBOUND account.