₨ 200 delivery within Islamabad · ₨ 350 nationwide · Private appointments available
MARTUNBOUND®

Policies

Shipping Policy

Last updated 8 October 2026

MARTUNBOUND delivers within Pakistan. This page explains our flat delivery rates, how long delivery takes, and what to expect when your order arrives.

Where we deliver

We deliver to addresses within Pakistan. We do not currently deliver outside Pakistan.

Delivery charges

  • Within Islamabad: a flat ₨ 200.
  • Everywhere else in Pakistan: a flat ₨ 350.
  • Gift orders: ₨ 350, because the recipient's address is not known when the sender pays.
  • MARTUNBOUND Circle members: free delivery on every order.
  • Digital items have nothing to deliver and carry no delivery charge.

The charge is worked out from the delivery address you enter at checkout and is shown before you pay. It is charged once per order, however many pieces it contains.

How long delivery takes

  • Within Islamabad: 1–3 business days.
  • Elsewhere in Pakistan: 3–7 business days.

Delivery time runs from when your order is confirmed. For JazzCash and EasyPaisa payments that is after we verify your payment; for gift orders it is after the recipient confirms where to send it. These are estimates, not guarantees — peak periods, weather and courier delays can add time. You can see an estimate for your city on any product page.

Tracking your order

We email you when your order ships and, once a courier tracking number is available, it appears on your order page. You can follow any order from the Track order page with your order number and email, or from your account.

Delivery attempts and addresses

Please make sure the address and phone number are correct and that someone can receive the order — the courier may phone you on the number you gave. If a delivery fails because of an incorrect address or because no one is available, the courier may re-attempt delivery or return the parcel to us. We may charge the delivery cost again to send it out a second time.

Orders from independent sellers

Pieces sold by marketplace sellers are dispatched by the seller. Delivery charges and times are the same as above, and an order with several sellers may arrive in more than one parcel.

If something arrives damaged or wrong

Please contact us as soon as you can after delivery, with your order number and a photo of the item and packaging. We will put it right under our Returns & refunds policy.